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Thank you for visiting the GONEO GmbH (“GONEO”) website (the “Site”). The Site makes available to you certain content for informational purposes. Please carefully read these terms of use (the “Terms”). By using our Site, you hereby agree to the Terms. If you do not agree to the Terms, you should exit our Site and not use or review any of the information that is posted on this Site.

Intellectual Property Rights.
GONEO owns the copyright in the Site and its content, including its overall appearance, graphics design, and underlying source files. You may download or copy material from our Site, only for your own personal, non-commercial use. Any other use is forbidden. Except as permitted above, you may not reproduce (in whole or in part), transmit (by electronic means or otherwise), modify, link into, frame, or use for any public or commercial purpose the contents of this Site without the prior written permission of GONEO.

By accessing and using the Site, you agree that you will not, and will not permit any third party, in any way, to:
Use the Site and/or any information available on the Site in violation of these Terms and/ or any applicable law or regulation;
Use the Site in connection with any commercial activity;
Use or launch any automated system, including without limitation, any “robots”,
“spiders”, or “offline readers”, that accesses the Site in a manner that sends more request messages to the GONEO servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser;
Use or launch any data mining or any similar data gathering and extraction tools, in
connection with the Site (including by using software, scripts, or automated agents and bots);
Use the Site in any manner that damages, disables, overburdens, or impairs the Site, or GONEO systems or servers, and/or otherwise interferes with any other party’s use and enjoyment of the Site;
Mirror or frame the Site or any part of it on any other website or web page.
Attempt to gain unauthorized access to any part of the Site and/or information available on the Site;

GONEO reserves the right to terminate or suspend your use of the Site and/or information available on the Site, without prior notice, if it has reason to believe that you are not using the Site and/or information available on the Site in accordance with these Terms.

GONEO's products and processes are covered by one or more patents and are subject to other trade secrets and proprietary rights. GONEO reserves all such rights. No transfer or grant of rights under any patents is made or is to be implied by any provision of these Terms. You agree not to infringe upon such rights or decompile, reverse engineer, or disassemble any of GONEO's products or processes.

The entire contents of this Site are protected by copyright and/or other intellectual property rights. No copyright notices, other intellectual property or legal notices, or other identifying information may be removed from downloaded materials.

GONEO’s name and other GONEO product names and logos referenced in this Site are trademarks or service marks of GONEO or its affiliates and may not be used without prior written permission from GONEO. Other featured words or symbols used to identify the source of goods and services may be trademarks of their respective owners. You may not separate from this Site, or copy or download separate from our Site, or otherwise use any of these marks or logos. Nothing contained in this Site should be construed as granting any license or right to use any of these marks or logos.

Use of Non-Personally Identifying Information. Subject to the provisions below in respect of personal identifying information, any communication or material that you transmit to GONEO through the Site, by electronic mail or otherwise, including any data, questions, comments, suggestions, and the like, is and will be treated as non-confidential and non- proprietary information. Please do not transmit any confidential information to or through this Site. GONEO may use such communication or material for any purpose whatsoever including, without limitation, for disclosure, reproduction, and publication. GONEO will be free, without any compensation to you, to use any concepts or know-how contained in any communication or material that you send to our Site for any purpose whatsoever.

Use of Personally Identifying Information and Privacy Policy.
GONEO will use your personally identifying information only for the purposes specified in its Privacy Policy. Please see GONEO’s Privacy Policy for further details on how information may be gathered by GONEO and used on this site.

Our Commitment to Security. We have put in place physical and electronic procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

Our Site may be linked to third-party websites. GONEO has no control over the content or information posted on such third-party websites and we do not assume any responsibility or liability therefore. Third-party websites may have terms of use and privacy policies that are different from those that apply to the Site. You should refer to these third-party websites’ respective privacy notices and terms of use.

Limitation of Liability; Disclaimers.
GONEO has made and will continue to make all reasonable efforts to include accurate and up-to-date information on this Site. However, GONEO cannot guarantee that the information posted on this Site or available from thissite, by download or otherwise, is accurate, complete, or suitable for any purpose. In addition, GONEO cannot guarantee that the content posted on this Site has not been affected by technical malfunctions or unauthorized tampering. GONEO does not guarantee that material on this Site will be free from infection, viruses, worms, Trojan horses, and/or other code that has contaminating or destructive properties. It is your responsibility to take protective steps such as virus checking.

Any warranty and service information posted on this website is provided for general
informational purposes only. Such information may not apply to all products. Only the
warranty and service terms included in the definitive agreement between GONEO and customers shall be binding on the parties.

GONEO may alter or remove materials from this Site at any time.


Some jurisdictions may not allow the exclusion of implied warranties, so some of the
above exclusions may not apply to you. You are responsible for checking your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
You will indemnify and hold harmless GOENO, its affiliates, and any of their respective
officers, directors, and employees, from and against any and all damages, judgments,
settlements, penalties, costs, and expenses (including attorneys’ fees) paid or incurred in connection with claims due to, resulting from or arising in connection with your use of this Site or breach of this Agreement.

Revision and Update of Terms.
GONEO may revise the Terms at any time without notice by updating this Site. All updates to the Terms will be posted on this page. You are bound by any revisions or updates. You should periodically visit these Terms to review the current terms that apply to your use of our Site.


This privacy policy describes the privacy practices of Goneo GmbH and our subsidiaries and affiliates (collectively, “Goneo”, “us”, “we” or “our”) for users of the websites of Goneo.

Goneo Commitment to Privacy
Goneo respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. This privacy statement explains Goneo’s policy regarding collecting, using, disclosing, and protecting Personal Information. The terms of this privacy statement apply to information collected from you unless different terms are specified as part of a special offer or in another form or contract we provide you. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

Account Information
Except as otherwise set forth herein, we will keep confidential any Personal Information related to your account.

Collection of Personal Information
We collect Personal Information that you provide us, such as when you:
• Please register to use the Site or to receive our newsletter
• Contact our customer support whether by phone, email, or chat
We may automatically collect some information when you visit our Site such as the site from which you linked to us, and the time and date of your visit, purchases, and activities. We also collect information received from third parties to the extent that they have represented that they have entered into an agreement with you for connectivity of the Goneo products to our monitoring platform. Goneo does not knowingly collect Personal Information from children under the age of 16, and you must be 18 years of age or older to establish an account on the Site.

You may contact us to request that we disclose to you the categories, sources, commercial purpose, categories of third parties we share the Personal Information with, and specific pieces of your Personal Information we have collected. Furthermore, you have the right to request that we delete any Personal Information we have collected from you (please note that such deletion may prevent you from accessing the free services offered to you by us.)

Use of Personal Information
The Personal Information we collect is used to process your requests or transactions, to provide you with high-quality service, to customize the Site according to your preferences, and to tell you about specific goods or services we believe will be of interest to you. If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us at any time to decline promotional information (see under the heading “Choice” below).

What kinds of cookies do we use?
We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below. The cookies categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site.

We also use third-party cookies that help us analyze how you use this website, store your preferences, and provide the content and advertisements that are relevant to you. These cookies will only be stored in your browser with your prior consent. You can choose to enable or disable some or all of these cookies but disabling some of them may affect your browsing experience.

Retention of Personal Information
we will retain Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes. usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

Sharing of Personal Information
Goneo does not sell or rent Personal Information to third parties without your prior consent. Goneo does not share or disclose Personal Information to third parties without your prior consent, except in the limited circumstances described below under the heading “Disclosures”.

We may disclose Personal Information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process or contractual necessity, respond to any claims, or protect the rights, property, or personal safety of Goneo, our customers, or the public. Information about our customers, including Personal Information, may be disclosed if it is necessary for legitimate purposes, for example as part of, or during negotiations of, any merger, sale of company assets, or acquisition. Other than in the circumstances enumerated above, we have a policy of obtaining a person’s consent if we intend to process his/her Personal Information.

Protection of Personal Information
Goneo has put into place security measures to protect Personal Information from loss, misuse, or alteration while it is under our control. Personal Information we collect is stored electronically. We use technical, contractual, administrative, and physical measures to protect against unauthorized access.

Account information is accessible online only through the use of a password. To protect the confidentiality of Personal Information, you must keep your password confidential and not disclose it to any other person. If other people have access to your email, they may be able to obtain access to your password and obtain Personal Information about you or change information about your user profile.

While we use reasonable measures to protect information that is stored within our database, and we restrict access to information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff, we cannot guarantee the security of account information.

Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of account information at any time. We cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your Personal Information when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

By registering for any part of the Site or any services or news provided by us, you agree to receive promotional messages from Goneo. If at any time you wish to stop receiving promotional information from Goneo, you may opt-out by doing one of the following:
• Calling our service representatives at the phone numbers
• Emailing us at

Aggregate Information
Personal information does not include “aggregate” information.
Aggregate information is data we collect about a group or category of products, services, or customers, from which individual customer identities have been removed and a specific person cannot be identified through such information. Aggregate information is also any information or data that we collect from inverters and power optimizers which are available to you via the Goneo Platform. In other words, information about how you use a service may be collected and combined with information about how others use the same service, but no Personal Information will
be included in the resulting data. Likewise, information about the products or services you use or purchase may be collected and combined with information about the products and services used or purchased by others, but no Personal Information will be included in the resulting data. Among others, aggregate data helps understand trends and customer needs so that new products and services can be considered and so existing products and services can be tailored to customer desires.

Goneo appreciates the importance of safeguarding the privacy of your Personal Information that may be provided to us. Goneo does use and disclose de-identified aggregate information, to evaluate and improve our services and tailoring our products for commercial purposes. Goneo may choose at its sole discretion to transfer, sell, provide, or share such information with third parties, including Goneo's business partners for commercial purposes.

What Are Cookies and Are You Required to Accept Them?
Read more about our cookies policy

Online Links to Other Sites
Through our Site, users can link to other websites of third parties that provide useful information. Any information you provide on the linked pages is provided directly to this third party and is subject to that third party’s provider’s privacy policy. Goneo is not responsible for the content or privacy practices of websites to which we link.
Links from our site to third parties or other sites are provided for your convenience. We encourage you to learn about the privacy practices of each website before providing them with any information.

Updating, Reviewing or Correcting Personal Information
You may update, review, or correct your online account information on the Goneo Platform at any time online by accessing your password-protected personal account administration page. You may also correct any other information about yourself by emailing us at or Submitting the form at the

Changes to this Statement
Goneo reserves the right to change this privacy statement at any time but will alert you that changes have been made by indicating at the bottom of the privacy statement the date it was last updated. We encourage you to review our privacy statement to make sure you understand how your information will be used. If there is ever a material change to how we use your information and the new uses are unrelated to uses we disclose in this statement, the amended Privacy Policy will be posted on the Site for your acceptance or confirmation, and you will be required to accept or confirm such changes before your continued use of the Site or the Goneo Platform.

If you have any questions about this Privacy Policy, You can contact us by sending us an email to:


Welcome to the GONEO website. We appreciate your interest in our products and services. In this  data protection declaration, we, GONEO GmbH, would like to inform you about the processing of  your data when you use our website. We take the protection of your data very seriously. We treat your data confidentially and by the  legal data protection regulations. Personal data is information relating to an identified or identifiable individual. This primarily  includes information that allows conclusions to be drawn about your identity, such as your name,  telephone number, address, or email address. Statistical data that we collect when you visit our  website and that cannot be linked to you personally does not constitute personal data. Please note that other data protection declarations may apply in addition to this data protection  declaration. If this is the case, we will refer you to these more specific data protection declarations  before processing your data. 

1. Person responsible and data protection officer
The person responsible for processing your data by the provisions of the General Data Protection  Regulation (GDPR) is: GONEO GmbH Tel.: +49 15258575685 Email: If you have any questions about data protection, you can contact us at any time using the contact  details provided above. If you have any questions for our data protection officer, you can reach  him at the above postal address (keyword: “for the attention of data protection officer”) and the  above-mentioned email address.

2. Data processing on our website
2.1 Access to our website/access data

Every time you visit our website, your browser automatically transmits data to enable you to visit  the website. We collect this data automatically. The access data includes in particular: IP address, Date and time of the request, Address of the website accessed The website from which access is made (referrer URL), Information about the browser used and the operating system, Language and version of the browser software, Time zone difference to Greenwich Mean Time (GMT), Content of the request (specific page), Access status/HTTP status code, amount of data transferred in each case. The collection of this data is necessary to be able to display our website to you and to ensure the  long-term stability, functionality, and security of our systems. For the purposes described, the  access data is also stored in log files. The information stored in the log files does not allow any  direct conclusions to be drawn about you. The legal basis for processing is our legitimate interest  in providing our website by Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR.
2.2 Contact and consulting contract
We offer you various options to get in touch with us.If you are interested in our products and would like advice on this, you can send us your  information using the interested party contact form on our website. This requires the conclusion of  a consulting contract. In the contact form, we request the information required for an initial  consultation. You also have the option to upload photos. With the help of these photos, we can  make you a more tailored offer or give you more individual advice. We will be happy to call you  back to clarify whether the product is worth it for you and to answer any questions you may have.  The legal basis for the processing is the consulting contract by Article 6 (1) (b) GDPR. If you wish,  we can provide on-site advice and purchase our products. Your data will then be forwarded  directly to one of our competent specialist partners, who will then contact you on their initiative. The legal basis for passing on your data to one of our specialist partners is your consent by Article 6 Paragraph 1 Letter a GDPR. If you are the owner of a plumbing business and would like to include our products in your range  as a specialist partner, you can contact us using the contact form for specialist partners. In the  contact form, we ask for important key data about your business. The legal basis for the  processing of your data is your consent by Article 6 (1) (a) GDPR. You can also contact us via email. The data is then regularly transmitted unencrypted. To ensure  the confidentiality of your message in this regard, you must take your security measures. You can  also call us. Our service staff will then be happy to take care of your concerns. We use the data  you provide to us for the specific purpose for which you contacted us. When contacting us via email or phone call, the legal basis for data processing is Art. 6 Para. 1 lit.  b GDPR or Art. 6 Para. 1 lit. f GDPR, depending on the content of the request. We will delete the  data that you disclose to us after the respective purpose has been achieved. For more information about how Microsoft uses your data, see Microsoft's privacy policy.
2.3 My-GOENO 
As the operator of a SENEC.Home, you have the opportunity to log in to My-GONEO using your  login data. You will receive the registration data from us when registering your GONEO.Home. Further data protection regulations for Mein-GONEO and GONEO.The app can be found here.
2.4 Order tariffs (GONEO.Cloud)
If you would like to purchase electricity from us, you can request an offer from us using the order  form. During the ordering process, the information necessary to create the offer (e.g. name,  address, previous electricity supplier, consumption) is recorded. Further information on the  processing of your data in connection with your electricity supply contract can be found in the  “GONEO.Cloud” data protection declaration.
2.5 Applications
You can find out about open positions with us on our careers page. If you apply for a position with  us, we will collect your data to the extent that it is necessary to carry out the application process.  Further information on the processing of your data when using our career portal and on data  processing in connection with the application process can be found in the relevant data  protection declaration.
2.6 Use of technically necessary cookies
Our website uses cookies. A cookie is a small text file that is stored on your device by the  browser. We use cookies to provide you with an offer specifically tailored to your needs and to  make the use of our services as functional and pleasant as possible.We use cookies in particular for login authentication, for load distribution, to save your language settings, to note that you have been shown information placed on our website - and thus prevent the  information from being shown to you again and again. Most browsers are set by default to accept cookies. However, you can adjust your browser  settings so that cookies are rejected or only saved after prior confirmation. If you reject cookies,  not all functions of our website may work as intended. As far as we process personal data from the cookies, the legal basis for this is our legitimate  interest in being able to make these functions of our website available to you, Article 6 Paragraph  1 Sentence 1 Letter f GDPR.
2.7 Third-country transfers
If we transmit data to a third country (i.e. outside the European Union (EU) or the European  Economic Area (EEA)), this will only be done by the legal requirements. Subject to express consent, or as contractually or legally required, we only transfer data to  countries for which an adequacy decision has been made by the EU Commission or based on  appropriate guarantees, such as contractual obligations through so-called standard protection  clauses of the EU Commission, corresponding certifications or binding ones internal data  protection regulations (Articles 44 to 49 GDPR). The USA does not have a level of data protection equivalent to that of the EU. This means that if it  is transferred to the USA, the authorities there, in particular the secret services, can access and  analyze personal data. For you as the person affected by the processing, there is no effective  legal protection against this access, so rights guaranteed under European Union law may not be  enforceable. If you give your consent to the transfer of data to third countries, you hereby agree to  this.
2.8 Use of cookies and similar technologies for analysis purposes
To improve our website, we use cookies and similar technologies (e.g. pixels and web beacons) to  analyze user behavior on our website. We also use analysis services to evaluate the use of our  various marketing channels. For details about the cookies we use, see our Cookie Notice. The legal basis for the associated data processing is your consent by Article 6 Paragraph 1 Letter  a) GDPR. You can revoke your consent at any time via our cookie settings.
2.8.1 Google Analytics
Our website uses Google Analytics, a web analysis service provided by Google LLC, 1600  Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). According to Google, the  contact person for all data protection issues is Google Ireland Limited, Gordon House, Barrow  Street, Dublin 4, Ireland. Google Analytics uses cookies and similar technologies to enable us to  analyze and improve our website based on user behavior. The data generated in this context can  be transferred by Google to a server in the USA for evaluation and stored there. However, your IP  address will be shortened before the usage statistics are evaluated, so that no conclusions can be  drawn about your identity. For this purpose, Google Analytics on our website has been expanded to include the code  “anonymizeIP” to ensure that IP addresses are recorded anonymously. Google will process the information obtained through the cookies to evaluate your use of the  website, compile reports on website activity for website operators, and provide other services  relating to website activity and internet usage. Further information on data processing by Google can be found in Google's privacy policy.
2.8.2 Google Display & Video 360 and Google Campaign Manager 360
We use the online marketing service “Display & Video 360” (formerly Double Click Bid Manager,  “DV360”) and the online marketing service “Campaign Manager 360” (formerly Double Click  Campaign Manager, “CM360”) from Google on our website. We process the data about your  behavior on our websites for marketing purposes and to deliver individually tailored advertising  messages. We also process data from the application process (e.g. reason for switching, payment  method, etc.) that you selected during your website visit to form user groups with comparable  behavior and to create remarketing lists. For example, you will B. based on your behavior with  content that is relevant to you. DV360 and CM360 generally use so-called “cookies” to track  where and how our advertisements are played. This can also prevent advertisements from being  shown to you multiple times. In addition, CM360 uses cookies for conversion tracking (so-called  “floodlight cookies”), which enable evaluations of your digital user behavior on our websites, for  example, information about products in which you are interested (e.g. tariff, category, etc .). This  allows us to measure the effectiveness of our advertising activities and re-target identified user  groups with the right content. In addition to the activities on our website, we collect and process  information about your user behavior in the Google advertising network. The legal basis for  processing the data in these cases is your consent by Article 6 Paragraph 1 Letter a), Article 49  Paragraph 1 Letter a) GDPR. On our behalf, Google will use the information collected to evaluate  the impact of our advertising activities and to create reports about the campaigns. There is a  technical connection between DV360, CM360, and GA. This allows data and information that has  already been collected to flow between the tools. On our behalf, Google will import the data from  CM360 and GA into DV360 and make it available to us there. Your data is only available to us if  you have actively consented to the “Marketing and Personalization” area as part of the cookie  banner on our websites. The cookies stored by CM360 and DV360 are deleted after 90 days at  the latest. Your IP address is encrypted and shortened by Google. A direct personal reference is  therefore excluded. At no time can we view your IP address. The information collected, including  the IP address, is usually transferred to a Google server in the USA and stored there. In addition  to the general revocation options, you can also use the following link to revoke your consent in the  settings of your Google account and to prevent the collection of personalized advertising by  Google within this website in the future: General information about data protection at Google can be found at privacy?hl=de.
2.8.3 Hotjar
Our website uses Hotjar, a web analysis service provided by Hotjar Ltd., Elia Zammit Street 3, St  Julians STJ 1000, Malta (“Hotjar”). So-called heat maps are created with Hotjar. Heat maps graphically display statistics about  mouse movements click on our site to analyze our website about your user behavior. This allows  us to recognize frequently used functions on our website and further improve the site. However,  your IP address will be shortened before the usage statistics are evaluated, so that no  conclusions can be drawn about your identity. In addition to mouse movements and clicks,  information about the operating system, browser, incoming and outgoing references (links),  geographical origin as well as the resolution and type of device are evaluated for statistical  purposes. This information is pseudonymous and will not be passed on to third parties by us or  Hotjar.  We also use Hotjar to place short surveys and process data that we receive from you voluntarily.  These are initially all the answers you give us in our surveys. If a free text field is integrated into  the survey, we will also collect the data provided in your answer here. We process your data to  gain better knowledge of the needs of our users or customers about our products, services, and processes, as well as the customer relationship in general. For this purpose, we evaluate the data  voluntarily collected from you as part of the short surveys accordingly. Personal data received that  is entered voluntarily via the free text fields will be deleted as soon as the survey has been  evaluated. Further information can also be found in Hotjar's data protection regulations.
2.9 Use of cookies and similar technologies for online advertising
We also use cookies and similar technologies for advertising purposes. Some of the access data  generated when using our website is used for interest-based advertising. By analyzing and  evaluating this access data, we can show you personalized advertising on our website and the  websites of other providers. This means advertising that matches your interests and needs. The legal basis for the associated data processing is your consent by Article 6 Paragraph 1 Letter  a) GDPR. You can revoke your consent at any time via our cookie settings. The data collected can in particular: the IP address of the device, the date and time of access, the identification number of a cookie, the device identifier of mobile devices and technical information about the browser and operating system. Alternatively, you can generally make appropriate settings on the TrustArc or Your Online Choices  websites. You can use this to enable or prevent the use of tools from many advertisers. Both sites  allow you to deactivate all ads at once for the listed providers using opt-out cookies or to make  the settings for each provider individually. Please note that after deleting all cookies in your  browser or later using a different browser and/or profile, an opt-out cookie must be set again.
2.9.1 Google Ads
As a Google Ads customer, we also use Google Conversion Tracking on our website. This is a  service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA;  “Google”). As part of this service, a cookie is placed on your computer (“conversion cookie”) if  you come to our website via a Google ad. These types of cookies expire after 30 days and are not  used to identify you personally. If you visit certain of our pages and the cookie has not yet  expired, we and Google can use this cookie to recognize that someone clicked on the ad and was  redirected to our site. Since every AdWords customer receives a different cookie, it is not possible  to track the cookie across the websites of other AdWords customers. The purpose of using the  conversion cookie is to create so-called conversion statistics for AdWords customers. As an  AdWords customer, we only know the total number of users who clicked on our ad and were  redirected to a page with a conversion tracking tag.
2.9.2 Google Remarketing and Google Similar Audiences
We also use Google Inc.'s remarketing technology on our website. By using this technology, it is  possible to renew users who have already visited our websites and online services and are  interested in the offer through targeted advertising on the pages of the Google Partner Network.  The advertising is displayed through the use of cookies. The purpose of data processing is to use  the text files to analyze user behavior when visiting the website and then use them for targeted  product recommendations and interest-based advertising. The remarketing cookies used are valid  for a maximum of 60 days after your last visit. Please note that this period begins again when you  visit our website again. If you do not want to receive interest-based advertising, you are free to  deactivate Google's use of cookies for these purposes at any time. Deactivation is possible via  the site possible. Alternatively, you can  deactivate the use of third-party cookies by visiting the Network Advertising Initiative deactivation  page. We would also like to point out that Google has its privacy policy, which is independent of  ours. You can find these here: If you use a Google Account, depending on the settings stored in your Google Account, Google  may link your browsing history to your Google Account and use information from your Google  Account to personalize ads. If you do not want this association with your Google account, you  must log out of Google before accessing our website.  You can configure your browser to reject cookies, as shown above. You can also deactivate the  “Personalized Advertising” button in Google’s advertising settings. In this case, Google will only  display general advertising that has not been selected based on the information collected about  you. You can find further information about this in Google's information on data usage and privacy  policy.
2.9.3 Facebook Custom Audience and Facebook Connect For marketing purposes
Our websites also use so-called conversion and retargeting tags (also  “Facebook pixels”) from the social network Facebook, a service provided for users outside the  USA and Canada by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour,  Dublin 2, Ireland (“Facebook”) and for all other users by Facebook Inc., 1601 Willow Road, Menlo  Park, California 94025, USA (“Facebook”). We use Facebook pixels to analyze the general use of  our websites and to understand the effectiveness of Facebook advertising (“conversion”). We also  use Facebook pixels to show you individualized advertising messages based on your interests in  our products (“retargeting”). To do this, Facebook processes data that the service receives via  cookies, The data generated in this context can be transferred by Facebook to a server in the USA for  evaluation and stored there. If you are a member of Facebook and have allowed Facebook to do so via the privacy settings of  your account, Facebook can also link the information collected about your visit to us with your  member account and use it for the targeted placement of Facebook ads. You can view and  change the privacy settings of your Facebook profile at any time. If you are not a Facebook  member, you can prevent data processing by Facebook by confirming the deactivation switch for  the provider “Facebook” on the aforementioned TrustArc website. If you deactivate data  processing by Facebook, Facebook will only display general Facebook ads that are not selected  based on the information collected about you. You can find further information about this in Facebook’s data protection information.
2.9.4 LinkedIn
Our website uses the technology of the provider LinkedIn Inc., 2029 Stierlin Ct. Ste. 200 Mountain  View, California 94043, USA (“LinkedIn”). With the help of so-called conversion tracking  technology, you can be shown advertising based on your interests. We also receive ad activity  from LinkedIn based on your interaction with our website. For this purpose, a LinkedIn Insight tag  is integrated into our website. This insight tag provides insights into post-click and view-through  conversions of our LinkedIn ad campaigns. LinkedIn Insight tag enables the collection of data about visits to the website (URL, referrer URL,  IP address, device and browser properties, timestamp). The IP addresses are shortened or  hashed if they are used to reach members across devices. You can find further information about this in LinkedIn’s data protection information.
2.9.5 Outbrain
Our website uses the technology of the provider Outbrain UK Ltd., 5 New Bridge Street, London,  EC4V 6JA, UK (“Outbrain”), which allows our users to access further content within our website  and on third-party websites that may also be of interest to them be pointed out. The additional reading recommendations integrated by Outbrain, for example below an article, are determined  based on the content the user has read so far. To display this interest-based additional content,  Outbrain uses cookies that are stored on the user's device. The content displayed in the Outbrain  widget is automatically controlled and delivered by Outbrain in terms of content and technology. Outbrain uses a cookie to create a unique user identifier, a UUID (Unique User Identifier). The  UUID represents a sequence of numbers and/or letters. Article recommendations are based on: (i)  browsing history; (ii) similar browsing patterns of other users; (ii) recommendations that are  popular with Outbrain's recipients at the time; (iv) a certain degree of randomness and (v) target  requirements from Outbrain's customers. To do this, Outbrain collects the following data in addition to a UUID: (i) IP address (is anonymized  according to industry standards); (ii) User agent data: device type (e.g. iPhone), browser type (e.g.  Chrome), operating system (e.g. iOS); (iii) the pages visited; (iv) the time of the visit and (v) the  referring URLs and other information normally transmitted in HTTP requests. The UUID is tied to your device and varies depending on the browser you use. In other words,  Outbrain collects different UUIDs depending on which device and/or browser you use to access  the partner's websites. This means, for example, that you have one UUID when you visit a partner  website from your mobile phone using the Safari browser, and a different UUID when you visit a  partner website from your iPad using the Safari browser. Outbrain combines and consolidates a  UUID from a mobile device (handheld device or tablet) from a browser, which then accesses an  application (or vice versa) from the same device. By assigning a UUID, Outbrain can combine the  pages visited and the clicks on Outbrain's recommendations from that UUID, all to provide  interesting recommendations. Outbrain displays reading recommendations using cookies on a  purely pseudonymous basis. To pseudonymize the IP address, the last part of the IP address is  removed. You can prevent the use of cookies by setting your browser accordingly (see above) or by  objecting on the Outbrain website. Further information can be found in Outbrain's data protection information.
2.9.6 Microsoft Advertising (formerly Bing Ads)
Our website uses Microsoft Advertising, a service provided by Microsoft Corporation, One  Microsoft Way, Redmond, WA 98052-6399, USA (“Microsoft”). Microsoft uses cookies and similar  technologies to show you ads that are relevant to you. The use of these technologies allows  Microsoft and its partner sites to serve ads based on previous visits to our site or other sites on  the Internet. The data generated in this context can be transferred by Microsoft to a server in the  USA for evaluation and stored there. In addition to revoking your consent, you also have the option to deactivate personalized ads in  Microsoft Advertising or the ad settings in your Microsoft account. The following cookies are set by Microsoft Advertising for the specified purpose with the  respective storage period: “_uetsid” for 24 hours (session ID; collects data on visitor behavior across multiple websites to  present more relevant advertising - This also allows the website to limit the number of times the  same advertisement is displayed); “_uetvid” for 16 days (visitor detection and usage analysis to present relevant advertising based  on the visitor's preferences); “MUID” for 1 year (Widely used by Microsoft as a unique user ID. The cookie enables user  tracking by synchronizing the ID across many Microsoft domains with the aim of visitor  recognition, usage analysis, and the delivery of personalized advertising). The following information in local storage is stored by Microsoft Advertising: “_uetsid” and “_uetvid” (same purposes as the corresponding cookies);“_uetsid_exp” and “_uetvid_exp” (information about the expiry date of cookies). For more information, see the Microsoft Advertising help pages and Microsoft's privacy policy.
2.9.7 AWIN
We use tracking technologies from AWIN AG, Eichhornstraße 3, 10785 Berlin on our website. To  document transactions (e.g. leads and sales), AWIN stores cookies on the devices of users who  visit or use our websites or other online offerings (e.g. when you register for a newsletter or place  an order). These cookies serve the sole purpose of correctly assigning the success of an  advertising medium and billing the advertising costs accordingly. Your IP address will be  shortened immediately after collection. A cookie only contains information about when a specific  advertising medium was clicked on by a device. In an additional cookie we set, an individual  sequence of numbers that cannot be assigned to the individual user is stored. The legal basis for  data processing is Article 6 Paragraph 1 Letter f) GDPR. Our legitimate interest arises from the  aforementioned purposes. In addition to the general objection options, you can also use the following link to prevent the use  of AWIN's tracking services within this website in the future: optout. If you click this link, an opt-out cookie will be created and stored in your browser. This  cookie prevents AWIN's tracking services from placing additional cookies on your device in the  future. At the same time, any AWIN cookies that may already be on your device will be deleted.
2.10 Providing videos on the website
We have embedded videos on our website that are stored on YouTube and can be played directly  on our website. YouTube is a service provided by Google LLC (1600 Amphitheater Parkway,  Mountain View, CA 94043, USA; “Google”). When you watch the videos, Google receives the  relevant information. If you are logged in, the information about the video played is assigned  directly to your Google or YouTube account. If you do not want this, you must log out before  playing the video. Google stores your data and may use it for advertising purposes, market  research and to tailor its websites to your needs. Such an evaluation is carried out even for users  who are not logged in.  As shown above, you can configure your browser so that it refuses to store cookies, or you can  prevent the collection of the data generated by cookies and related to your use of this website  and the processing of this data by Google by changing the Google settings for advertising,  deactivate the “Personalized advertising on the web” button. In this case, Google will only display  general advertising in connection with YouTube that has not been selected based on the  information collected about you. The legal basis for the processing of data in connection with the display of YouTube videos is  Article 6 (1) (f) GDPR, based on our legitimate interest in the integration of video and image  content.
2.11 Provision of maps on the website
Our website uses the map service Google Maps from Google LLC (1600 Amphitheater Parkway,  Mountain View, CA 94043, USA; “Google”) to display interactive maps. By integrating the map  material, Google Maps receives the information that a page on our website was accessed from  the IP address of your device and information about the use of the map functions. Google Maps  uses cookies for this.  The legal basis for this is - unless otherwise stated - your consent by Art. 6 Para. 1 Sentence 1 lit.  Allow solution individually. Your consent can be revoked at any time (see section “Right of  revocation and objection”). For the maps we use to be integrated and displayed in your web browser, your web browser must  establish a connection to a Google Maps server, which may also be located in the USA when you  access our website. Your consent also extends to transfer to the USA. Google's privacy policy  can be found here.

3. Social media presences
Our website contains links to external internet offerings.  
3.1 Facebook
We operate a page (fan page) on the social network Facebook, which is operated for users  outside the USA and Canada by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal  Harbour, Dublin 2, Ireland (“Facebook”) and for all other users is offered by Facebook Inc., 1601  Willow Road, Menlo Park, California 94025, USA (“Facebook”) under joint responsibility with  Facebook to communicate with followers there (such as our customers and interested parties)  and to inform about our products and to inform services.  We may receive statistics from Facebook about the use of our fan page (e.g. information about  numbers, names, interactions such as likes and comments, as well as summarized demographic  and other information or statistics). Further information on the type and scope of these statistics  can be found in the Facebook page statistics notes. For more information about specific  responsibilities, see the Facebook Page Insights Supplement. The legal basis for this data  processing is Article 6 Paragraph 1 Letter of GDPR based on our aforementioned legitimate  interest. We do not influence data that is processed by Facebook under its responsibility by Facebook's  terms of use. However, we would like to point out that when you visit the fan page, data about  your usage behavior is transferred from Facebook and the fan page to Facebook. Facebook itself  processes the aforementioned information to create more detailed statistics and for its own  market research and advertising purposes, over which we have no influence. Further information  can be found in Facebook's data policy. To the extent that we receive personal data when operating the fan page, you are entitled to the  rights stated in this data protection declaration. If you would also like to assert your rights against  Facebook, you can contact Facebook directly. Facebook knows the details of the technical  operation of the platform and the associated data processing as well as the specific purposes of  the data processing and can implement appropriate measures upon request if you exercise your  rights. We would be happy to support you in asserting your rights as far as we can and forward  your inquiries to Facebook. 
3.2 Twitter
Our website contains links to our Twitter profile page. Twitter is a short messaging service  provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”).  The links to Twitter can be in text form or graphically designed. We do not use any “social plug ins”, which means that when you click on the link you will only be redirected to our Twitter profile  page. When you visit our website, no data is transmitted to Twitter. Twitter's data protection  information can be found here. 
3.3 YouTube 
Our website contains links to our YouTube video channel. YouTube is an offering from YouTube  LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google Inc., 1600  Amphitheater Parkway, Mountain View, CA 94043, USA. The links can be in text form or  graphically designed. When you click on the link, you will simply be redirected to our YouTube  video channel page. This means that when you visit our website, no data is transmitted to  YouTube or Google. Google's data protection information, which also applies to YouTube, can be  found here.
3.4 Instagram
Our website contains links to Instagram. Instagram is a service provided for users outside the  USA and Canada by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour,  Dublin 2, Ireland (“Facebook”), and for all other users by Facebook Inc., 1601 Willow Road, Menlo  Park, California 94025, USA (“Facebook”). The links can be in text form or graphically designed.  When you click on the link, you will be redirected to our Instagram page. When you visit our  website, no data will be forwarded to Instagram. You can find further information about this in  Instagram’s data protection information. 
3.5 LinkedIn 
Our website contains links to LinkedIn. LinkedIn is a service of LinkedIn Inc., 2029 Stierlin Ct. Ste.  200 Mountain View, California 94043, USA (“LinkedIn”). The links can be in text form or  graphically designed. When you click on the link, you will only be redirected to our LinkedIn page.  When you visit our website, data will not be forwarded to LinkedIn. You can find further  information about this in LinkedIn’s data protection information. 
3.6 Transfer of data and use of service providers
We will only transfer personal data to third parties if this is necessary for the aforementioned  purposes and permitted by law or if you have given your prior consent. In addition to the  recipients specifically named above, we use the help of other service providers (contract  processors) to fulfill our obligations. The following recipient categories can receive data: IT service provider Survey service provider Call center Marketing service provider Analysis specialists File and data media disposal Authorities legal guardians and persons for whom a power of attorney exists Senec GmbH is part of the EnBW Group and works in some areas with other group companies.  Personal data will also only be transferred to other group companies if there is a legal basis for  this and if this is necessary for one of the purposes mentioned above.
3.7 Transfer outside the European Economic Area
We also transmit your data to service providers and vicarious agents who are located in third  countries and carry out data processing there. Compliance with an appropriate level of data  protection is ensured in all cases. Our service providers in third countries are also contractually  obliged to comply with our instructions. If you would like a copy of the appropriate safeguards to  demonstrate an adequate level of data protection, please feel free to contact us using the contact  details provided above. 
3.8 Storage period In principle
We only store personal data for as long as necessary to fulfill contractual or legal  obligations for which we collected the data. We will then delete the data immediately unless we  need the data until the end of the statutory limitation period for evidentiary purposes for civil  claims or due to statutory retention obligations. For evidentiary purposes, we must retain contractual data for a further three years from the end of  the year in which the business relationship with you ends. According to the statutory limitation  period, any claims expire at this point at the earliest.Even after this, we still need to store some of your data for accounting reasons. We are obliged to  do this due to legal documentation obligations that may arise from the Commercial Code, the Tax  Code, the Banking Act, the Money Laundering Act, and the Securities Trading Act. The deadlines  specified there for storing documents are two to ten years.
3.9 Your Rights 
You have the right to information about the processing of your data at any time. We will then  explain the data processing to you and provide you with an overview of the data stored about  you. If data stored by us is incorrect or no longer up to date, you can have this data corrected.  You can also request that your data be deleted. If deletion is not possible due to other legal  regulations, the processing of your data will be restricted so that it is only available for legal  purposes. You can also have the processing of your data restricted if, for example, you doubt the  accuracy of the data. You also have the right to data portability, ie To exercise your rights, you can contact the contact details above at any time. This also applies if  you would like to receive copies of guarantees proving an adequate level of data protection. You have the right to revoke any consent you have given us at any time. This means that we will  no longer continue the data processing that was based on this consent in the future. The  revocation of consent does not affect the lawfulness of the processing carried out based on the  consent before its revocation. - To the extent that we process your data based on legitimate interests, you can object to the  processing of your data at any time for reasons arising from your particular situation. If you object  to data processing for direct advertising purposes, you have a general right to object, which we  will implement even without giving reasons.  - To exercise your right of revocation or objection, all you need to do is send an informal  message to the contact details mentioned above. You can also complain to the data protection supervisory authority responsible for us. You may  exercise this right with a supervisory authority in the Member State of your residence, your place  of work, or the place of the alleged infringement. In Saxony, where SENEC GmbH is based, the  responsible supervisory authority is The Saxon Data Protection Officer, Devrientstraße 5, 01067  Dresden.
3.10 Changes to the Privacy Policy 
We occasionally update this privacy policy, for example, if we adapt our website or if legal or  regulatory requirements change.


GONEO New Energy Europe GmbH
Lurgiallee 10-12 (B03T13)
60439 Frankfurt, Germany

Telefon: +49 15258575685

Vertretungsberechtigter Geschäftsführer: Tao, Wei
Registernummer: HRB 127103
Registergericht: Amtsgericht Frankfurt am Main
Steuernummer: 045 230 40008

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